Get it on Google Play1. How to request deletion
- Email the official contact with the subject “SmartProtect data deletion”.
- Whenever possible, use the same address configured in the app.
- Include the primary and any secondary email, country, device model and approximate period of use.
- Do not send passwords, unlock codes, documents or personal photos unless requested through a secure identity-verification channel.
2. Identity confirmation
We may request confirmation from the email associated with alerts. This reduces the risk of one person deleting another user’s data.
3. What may be deleted
The request may cover operational records, technical information and alert files still present in active systems under our control, subject to legal, security and backup limitations.
4. What we do not control
We cannot erase messages already delivered to your primary or secondary mailbox. Purchase and subscription data held by Google Play must be managed through the Google account and follows Google policies.
5. Required retention
Some records may be retained as necessary for legal compliance, fraud prevention, dispute resolution, security and the exercise of rights. Backups may be removed according to their technical replacement cycle.
6. Uninstalling and permissions
Uninstalling stops future use on the device but does not replace a request about data already sent to the service. Disable device administrator in the app before removal.