Get it on Google PlayI did not receive an alert
- Check Spam and Junk and mark the message as trusted.
- Confirm the email entered in the app.
- Run the protection test and check camera, location, microphone and notification permissions.
- Remove aggressive battery restrictions so the app can work in the background.
- Delivery depends on the connection available on the device.
My phone was stolen or lost
- Use Google Find My Device to try to locate, secure or erase Android.
- Contact the carrier, block the SIM and IMEI, change important passwords and file a police report.
- Preserve received alerts and do not confront suspects.
- The SmartProtect team has no remote access and cannot locate a device on request.
My purchase was not recognized
- Confirm Android is signed in to the same Google account used for the purchase.
- Close and reopen SmartProtect.
- If needed, reinstall with the same account so Google Play can check the purchase.
How to uninstall
- Open SmartProtect and use Uninstall in the menu.
- If needed, first disable device administrator in General or Help.
- Then confirm removal in Android.
What to include in a support request
- Country and language.
- Device brand and model.
- Android and SmartProtect versions.
- A short description and approximate time.
- A screenshot without passwords, coordinates, documents or sensitive data.